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Frequently Asked Questions

Frequently Asked Questions

Yes. The Hub offers on-site 24 hour maintenance and on-site management.

Residents can submit a maintenance request through the resident portal or contact the leasing office directly. Emergency maintenance is available 24/7.

Residents should contact the leasing office or on-site management team for assistance during office hours. After-hours lockout procedures are handled in accordance with the property’s lease policy.

Residents are typically responsible for minor tasks such as replacing lightbulbs and smoke detector batteries. Major repairs and system maintenance are handled by the on-site team.

Management will provide an estimated timeline and keep the resident updated until the repair is complete.

Yes. There is a parking lot on-site.

Parking at our property is completely free for all guests. No additional fees are required.

Yes. The property is pet-friendly and includes a leash-free pet park.

Residents may have up to two pets per apartment home. A $150 pet deposit and a $150 one-time (non-refundable) pet fee are required per pet, along with $35 monthly pet rent per pet. For additional details, such as breed restrictions, please refer to the Amenities page or contact the leasing office.

We do not offer furnished apartments. However, we can connect you with a trusted third-party furnishing company that can provide furniture and housewares based on your needs.

Yes, every apartment home has in-unit laundry.

Yes, renter’s insurance is required. We offer a property-provided umbrella policy for $16 per month, or you may choose to purchase your own policy with at least $100,000 in liability coverage and list the property as an additional insured.

The Hub at Palmetto Pointe is not smoke-friendly.

Applications are typically processed within 1–3 business days, depending on screening results. For any updates about your application, please contact our leasing office.

Rent can be paid online through the resident portal.

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